Emotional Intelligence @ Work

In the late ‘90s, Daniel Goleman’s synthesis of research about success supported what many have thought was true – it isn’t our IQ or grades that contribute to success. It is our “emotional intelligence” that is a greater contributor to success. Emotional intelligence supports the notion that our success in the workplace is based not by how smart we are, or our job skills and expertise, but how we handle ourselves and others. It is the ability to recognize your emotions and realize how your emotions affect people around you. Emotional intelligence also involves your perception of others. When you understand how they feel, this allows you to manage relationships more effectively.

Learning objectives

At the end of the workshop, participants will be able to:

  • define emotional intelligence and how it differs from IQ
  • describe the five hallmarks of emotional intelligence
  • assess EQ strengths and areas for improvement
  • identify tips and tools to develop EQ


This workshop can be delivered in 90 minutes, 1/2 day or a full day.