CLEAR Communication
Communication is a critical skill in any walk of life. This one-day workshop builds on basic communication skills so that difficult decisions can be successfully communicated to our business partners and clients. Using a variety of scenarios from the real world, participants will develop and practice CLEAR Communication skills to ensure that all parties understand and accept decisions communicated to them.
Learning objectives
At the end of this workshop, participants will be able to:
Describe how purposeful communication supports better decisions and better buy-in by business partners and clients
Summarize learning from the Targeted Communication
Select the appropriate communication medium based on the purpose
Set a meaningful agenda for all communications based on the purpose of the communication
Demonstrate the CLEAR Communication process
Depersonalize and disarm stress
Read and respond to level of agreement
Present situations and decisions with clarity
Listen between the lines for underlying issues and concerns
Demonstrate empathy
Ask questions to get the full picture and encourage appropriate input
Review the process to ensure understanding and acceptance
Develop your own communication action plan
Delivery
This workshop can be delivered in a full day.
“Coming together is a beginning. Keeping together is progress. Working together is success.”