Finding Opportunity in Conflict
Are office conflicts killing motivation and productivity? In a dynamic organization, conflicts can’t be avoided. Your goal should be to ensure the outcomes of conflict are productive rather than destructive. In this workshop, participants learn about conflict: what causes it and how to change their behaviour in order to get their point across. Participants will be introduced to techniques for preventing and successfully resolving conflict.
Learning objectives
At the end of this workshop, participants will be able to:
Identify the advantages and disadvantages of conflict
Identify your conflict style mode
Outline a process for managing inter-personal conflict
Identify the ground rules for managing conflict successfully
Identify and address the barriers to effective conflict management
Develop a personal action plan to resolve conflict
Delivery
This workshop can be delivered in 60 minutes, 90 minutes, 1/2 day or a full day.
“I am not afraid of storms, for I am learning how to sail my ship.”