Dealing with Difficult People
Difficult people have learned that their approach helps them get their way. It seems that this small number of difficult people causes most of the stress in our lives, robbing us of our productivity and satisfaction. Our usual responses only seem to make it worse. In this interactive workshop, participants will develop the skills and responses needed to deal with these patterns more effectively and productively. Read testimonials about this workshop.
Learning objectives
At the end of this workshop, participants will be able to:
Discuss the six assumptions that lead to successful interactions with difficult people
Discuss the difference between influencing behavior and changing people
Relate how style preferences can cause difficulties around:
influencing
responding to people
pacing activity
organizing
Follow the four steps to influence difficult situations:
assess
identify options
take action
own Your choice
Identify techniques to manage your stress, anger and respond appropriately
Conduct a “carefrontation”
Develop personal action plans to influence the difficult people in your life
Delivery
This workshop can be delivered in 60 minutes, 90 minutes, 1/2 day or a full day.
“Knowing others is wisdom; knowing yourself is enlightenment.”